Terms and conditions

1 – The Seller

This site https://www.anonymapparel.com (hereinafter referred to as the “Site”) is published by the company Anonym Apparel (hereinafter referred to as the “Seller”), a simplified joint-stock company with a capital of 30,000 euros , whose head office is located at 8 avenue de Laubian - 40510 Seignosse, registered in the Trade and Companies Register of Dax under number 510 562 572 00030 - intra-community VAT number FR13 510 562 572.

The Seller designs, manufactures and markets clothing, bags and accessories (hereinafter referred to as “Products”), presented on the said Site, worldwide.

2 – The General Terms and Conditions of Sale

These General Conditions of Sale (hereinafter "GTC") are concluded exclusively between the Seller and any natural person (hereinafter referred to as the "Customer") declaring and guaranteeing to act as the final consumer of the products he orders on the website anonymapparel.com (hereinafter referred to as “Anonym Apparel”).

The T&Cs detailed below apply to and form an integral part of all orders placed via the Anonym Apparel site, by the Customer, who may read the said T&Cs beforehand on the site.
Consequently, any order on the site implies full prior acceptance, and without reservation, of the GCS by the Customer by clicking on the button “I have read and I accept the general conditions of sale”.

The Seller reserves the right to adapt or modify these GCS at any time. The version of the T&Cs in force on the day an order is placed is the one appearing online on the Anonymapparel.com site at the time of the said order.

3 – The Anonym Apparel Site

3-1: Information and Accessibility

The site is accessible in principle 24/24, 7/7d, except interruption, scheduled or not, by the Seller or its service providers, due to its maintenance and/or its security or fortuitous event (as defined below) . The Seller declines all responsibility for any damage, of whatever nature, arising from the unavailability of the site.

The Seller does not guarantee that the Site will be free of errors or bugs, or that the Site will operate without failure or interruption. He can therefore freely and without restriction determine a period of unavailability of the Site and its content. Furthermore, the Seller cannot be held responsible for problems related to the transmission of data, connection or malfunction of the network.
The Seller reserves the right to change the Site, for technical or commercial reasons.

3-2: Registration

During his first order, the Customer will be required to create an account on the Site, grouping his information. The Customer must ensure the accuracy of the data he provides and is required to update his personal information. In the event of an error or change in the wording of the recipient's contact details, the Seller declines all responsibility for the impossibility of delivering the Products.

By registering on the Site, the Customer declares and guarantees to be of legal age, to have the legal capacity to contract and acquire the Products and to be the holder of a bank card (Visa – MasterCard – Carte Bleue) or an Apple account. Pay, Google Pay, Stripe, excluding any other means of payment.

The Seller reserves the right to close the Customer's Account and refuse any sale to a Customer in the following cases:
Failure to pay for one or more previous orders
Abnormally high quantities of Products ordered for non-professional individual Customers
Failure to comply with one of the Customer's obligations mentioned in the T&Cs
The Customer will be informed by email of the closure of his account. In the same way, the Customer may inform the Seller by email of his desire to close his account.

4 – The Products

The Products offered for sale are those visible on the Site, within the limits of available stocks. These indications are updated automatically. However, an error in the stocks, whatever its nature, does not engage the responsibility of the Seller.
In the event of partial or total unavailability of a Product after ordering, the Customer is informed by email as soon as possible of the unavailability of the Product and of the partial or total cancellation of his Order.
As such, the Seller undertakes to reimburse the Customer, by recrediting the means of payment used during the purchase and this within a maximum period of 15 days.

The Seller takes the greatest care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that non-substantial errors may appear on the site, which the Customer acknowledges and accepts.

The Seller does not guarantee the accuracy or the security of the information transmitted or obtained via the Site. Thus, the photographs, graphics and descriptions of the Products offered for sale are only indicative. The photographs illustrating the Products may turn out to be slightly different from reality due to the settings of the Customer's screen or the lighting during the photos and may include goods which are not systematically offered for sale.

5 – The Order

To place an order on the anonymapparel.com Site, the Customer will be guided through the following steps:
Selection of Products that will be added to the Basket
Presentation of the summary of the order in the Shopping Cart and its total price
Verification and modification, if necessary, before validation of the order
Choice of delivery and payment method
Validation of the order implying the acceptance of all of these GCS and constituting proof of the sales contract
Sending of a confirmation email summarizing the order (Product(s), price, availability, quantity, etc.) after acceptance of payment
To this end, the Customer formally accepts the use of e-mail for the Seller's confirmation of the content of his Order.

Any order modification by the Customer after confirmation of his order is subject to acceptance by the Seller.

Invoices are available in the “my account” section of the Site.

6 – Prices and Terms of payment

6-1: Price

Unless otherwise stated, the selling prices of the Products appearing on the anonymapparel.com Website are indicated in euros (€) and include all taxes (including VAT, which may be different depending on the country of invoicing), excluding shipping costs. shipping mentioned before validation of the Order and invoiced in addition.
The total amount of the Order owed by the Customer, including all taxes and shipping costs, is indicated in the basket and on the Order confirmation page.

The Seller reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the prices in force on the day of the Order.

In the event of a promotion on the prices of certain Products, the Seller undertakes to apply the promotional price to any order placed during the period of the advertising made for the promotion.

Regarding sales outside the European Union, prices are FOB ex-France. Customs clearance, payment of various duties or taxes are the responsibility of the Customer.

6-1: Methods of payment

The Products are payable in cash, in full when the Customer places the Order.
The payment of purchases is made by means of secure payment, according to the following methods:
Stripe secure platform: Carte Bleue, Visa, Mastercard
Google Pay
Apple Pay

The Customer expressly acknowledges that the communication of his credit card number to the Seller constitutes authorization to debit his account upon occurrence of the amount of the order. If necessary, a notification of Order cancellation for non-payment is sent by email to the Customer.
The data recorded and stored, excluding payment data, by the Seller constitutes proof of the Order and of all past transactions. The data recorded by Stripe / Google Pay / Apple Pay constitutes proof of financial transactions.

7 – Delivery

Delivery means the transfer to the Customer of physical possession of the Products.
The Products are delivered to the address indicated by the Customer on the order form.
The delivery takes place, according to the choice of the Customer during the Order process, either by the withdrawal of the Products at the selected collection point, or by the receipt of the Products at the postal address provided, this must be the address of residence. of the Customer, a natural person of his choice or a legal person (delivery to his place of work). Delivery cannot be made to PO boxes.
Transport is provided by DPD services, from Monday to Saturday, depending on the option chosen by the Customer when ordering.
The delivery costs are those mentioned on the Site at the time of the Order.
The deadlines indicated on the Site are indicative deadlines, they correspond to the average processing and delivery times. The Seller cannot be held responsible for the consequences due to delay in delivery not being his fault. In addition, the day after a collection is put online and from December 23 to 31, the delivery time may be increased by 10 days, given the large volume of Orders.
Orders are shipped on average within 48 hours, but the period can be extended up to 10 working days. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc…).
In the event of exceeding the delivery time, not justified by a case of force majeure, the Customer may request the cancellation of the sale and obtain, within a maximum period of 14 days following the date of termination of the contract, the reimbursement of the sums paid to the occasion of the Order.
When the Seller takes care of the delivery of the Product, the risks of loss or damage to the Products are transferred to the Customer at the time of Delivery. On the other hand, when the Customer takes care of the delivery of the Product, the risks are transferred to the Customer when the Product is handed over to the carrier.
If it is impossible to carry out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of his Order from the selected collection point, no reshipping can be carried out and the Customer will be reimbursed within a period of 5 days from receipt of the Order by the Seller.

8 – Right of withdrawal – Return and Refund

8-1: Deadline and procedures for exercising the right of withdrawal

The Customer has a period of 14 days from receipt of his Order to exercise his right of withdrawal from the Seller, without having to justify his decision, by email or by post.
Beyond this period of 14 days, the sale is firm and definitive.

To exercise his right of withdrawal, the Customer may either make a return request on the Site, in the "My Account / My Orders" area by clicking on "Return one or more Products" or by sending the withdrawal form appearing in appendix to the General Conditions of Sale, by email to hello – @ – anonymapparel.com

In the event of withdrawal, the Customer must return the Product(s), by post, via Colissimo with tracking, to the address that will be indicated to him in the email sent for acknowledgment of receipt of his return request, without excessive delay and, in any case, no later than 14 days following the communication of its decision to withdraw.

The Product(s) must be returned in its (their) original packaging, in its (their) condition, new, unworn and unwashed.

The return of the Product(s) remains the responsibility of the Customer.

8-2: Reimbursement

In the event of withdrawal, the Seller will reimburse the order, with the exception of the delivery costs, using the same means of payment as that used for the payment of the order, at the latest within 14 days following the date of receipt of the request for withdrawal issued by the Customer.
The Seller may defer reimbursement until recovery of the Product(s) or until the Customer has provided proof of shipment of the Product(s), the date retained being that of the first of these facts.

If the Customer fails to comply with these T&Cs, the Seller will not be able to reimburse the Product(s) concerned. The item must be returned in perfect condition otherwise the Seller may refuse the refund or apply a discount. In all cases, the return costs are the responsibility of the Seller if the Product(s) delivered is (are) different from that (those) ordered or if it( s) is (are) delivered damaged.

9 – Guarantees – Limitation of liability

9-1: Legal guarantees

All Products for sale on the anonymapparel.com Site benefit from the legal guarantee of conformity, provided for in articles L.217-4 and following of the Consumer Code and the Guarantee against hidden defects provided for in articles 1641 and following of the Code. Civil, allowing the Customer to return the defective or non-compliant Product(s) delivered free of charge. However, the Product(s) modified, repaired, integrated by the Customer are excluded from the warranty.
The warranty will not apply to apparent defects, or that the Customer knew or could not ignore when ordering, in particular with regard to the information provided by the Seller. The warranty also does not cover damaged Product(s) after transfer of risk to the Customer, or due to improper use.

9-2: Legal guarantee of conformity

Article L.217-4 of the Consumer Code: “The Seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Article L.217-5 of the Consumer Code: “The good complies with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »

If the Customer notices a lack of conformity of the Product, within the meaning of article L.217-5 of the Consumer Code, he can exercise the legal guarantee of conformity within a period of 2 years from the Delivery of the ) Product(s), and is exempted from providing proof of the existence of the lack of conformity during this period. His request must be sent to Customer Service: hello – @ – anonymapparel.com

When the legal guarantee of conformity is implemented, and in accordance with articles L.217-9 and L.217-10 of the Consumer Code, the Seller undertakes:

Or to repair or replace the Product depending on available stocks, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code.
Either to reimburse the price of the Product if the repair or replacement of the Product proves impossible, or if, as the case may be, this presented a major inconvenience for the Customer, or even if the repair or replacement of the Product cannot be implemented within 1 month of the Customer's request.

9-3: Warranty against hidden defects

Article 1641 of the Civil Code: "The Seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them. »

If the Customer notices a latent defect within the meaning of article 1641 of the Civil Code, he can exercise the legal guarantee against latent defects within 2 years from the discovery of the defect. In this case, the Customer can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

The Seller is not liable for apparent defects of which the buyer has been able to convince himself.

9-4: Force majeure

In the event of the occurrence of an event of force majeure preventing the execution of the Order or these GCS, the Seller must inform the Customer within 15 days of the occurrence of this event, by email or by letter. registered with acknowledgment of receipt. All of the parties' obligations will be suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than 3 months, the relevant Order may be terminated automatically without compensation for either party.

9-5: Liability

The Seller's liability with respect to any Product purchased on the Site is strictly limited to the purchase price of the latter. The documents, descriptions and information relating to the Products appearing on the anonymapparel.com Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by law.

The Seller has, for all stages of access to the Site, the Order process, shipping and delivery of the package, Customer service or subsequent services, only an obligation of means. The Seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with law and case law.

10 – Retention of title

The Product(s) ordered remain(s) the full property of the Seller until full payment of the price by the Customer, in principal, costs, taxes and compulsory contributions included. In the event of a payment incident on the agreed due date, the Seller reserves the right to implement all useful measures to recover the Product(s).

11 – Intellectual property

The elements reproduced on the Site are the exclusive property of the publisher and are protected by copyright, trademark law and the law of unfair competition. Any reproduction and any distribution of these elements, without the prior and express authorization of the publisher, exposes the offenders to legal proceedings.

12 – Personal data – Cookies

The computerized processing of the personal data collected is intended for the management of orders and possibly the re-use for commercial purposes as regards the Seller only. In the absence of a response, the possible order cannot be processed.

In accordance with the Data Protection Act, the Customer has the right to access, rectify and, subject to the legal provisions applicable to the matter, delete data concerning him; the data controller being the customer service department, whose contact details appear in these T&Cs.

If the Customer has previously accepted it, he may receive marketing emails from the Seller from which he can unsubscribe by clicking on the link at the bottom of each email received.

If he does not want the contact details concerning him to be reused for commercial purposes, he must inform the department responsible for processing.

The processing of personal data, which is kept by the publisher for the sole purpose of proper administration of orders and commercial relations, is the subject of a declaration to the Commission Nationale Informatique et Libertés (CNIL).

The Seller certifies to the Customer that his data is stored on the territory of the European Union, and more precisely in France. The Customer is informed that his connection information and in particular the pages consulted and the IP addresses, are kept for the legal period of one year.

Finally, your banking information is never in our possession. Transactions are entirely processed by Stripe or by the secure payment modules of our partners (Google and Apple Pay).
The Site uses cookies (login cookies), of which the user is informed when arriving on the website.

13 – Partial disability

In the event that one or more of the clauses of these GCS are declared invalid or recognized as such by a change in legislation, regulation or by a final court decision, the other clauses will retain all their force and validity.

14 – Applicable law – Mediation – Competent jurisdiction

The sale of the Products, as well as these T&Cs are subject to French law.

The choice of French law cannot, however, deprive the Customer residing outside France of the application of the mandatory and protective provisions for consumers provided for by the law of the country in which the Customer has his habitual residence, provided that the Seller exercises his activity or directs its activity to that country.

In the event of disputes arising from an Order subject to these GCS, the Customer must send a written complaint to Customer Service hello – @ – anonymapparel.com, specifying and fully justifying the reasons for his complaint. In the event of a complaint not resolved amicably by Customer Service and for a period of 1 year, the Customer may have free recourse to the mediation service of the Center for Consumer Mediation of Conciliators of Justice, at the following address: CM2C – 14 rue Saint Jean – 75017 Paris – France or by email: contact – @ – cm2c.net or online at: www.cm2c.net
The Customer may have recourse to the European online dispute resolution platform: http://ec.europa.eu/consumers/odr/, in particular in the event of a cross-border dispute.

Any dispute relating to an Order or to the application or interpretation of these GCS is submitted exclusively to the competent courts within the jurisdiction of the Court of Appeal of Dax, or, when the Customer is a consumer, to any legally competent court. .

15 – Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract)

To the attention of Anonym Apparel,

I hereby notify you of my withdrawal from the contract relating to the sale of the Product(s) below:
Product Name
Product Reference
Order number
Order date and/or delivery date
Client name
Customer address
Email address used for the Customer account
Signature of the Consumer Client (only in the event of notification of this form on paper)
Date

For any information, you can contact Customer Service at hello – @ – anonymapparel.com